Getting Reporting Frequency Right
Informing quality decision-making
Viewing analytics in isolation, without trend tracking or comparison, means that it is unlikely to produce insights that will inform quality decision-making.
When looking at the polling on what organizations are already doing, we find that most businesses are reviewing figures monthly or quarterly. A further 6% review annually, and less than 3% of respondents have metrics as an always-on capability.
This diversity of time scale – even though it is clear that a majority of businesses find monthly/quarterly reporting to be the best – shows that there is no right-or-wrong answer.
Rather, it’s about making sure that whichever timescale is decided upon is kept to. This will most effectively provide the organization with information on progress, outputs, and areas of the program that may need changing.
Ensuring that the innovation program is capable of producing reports that can be easily sourced, analyzed, and used to inform key decision making is a key consideration.